Find answers to commonly asked questions by MatchMe Money customers
MatchMe Money offers a streamlined vehicle finance process. We conduct all necessary checks upfront, including biometric identification on the borrower(s), bank statement analysis and credit history checks. We also check the vehicle you are purchasing. This comprehensive approach allows us to match you with the most suitable lender and loan terms efficiently.
We collaborate with a diverse range of lending partners to ensure we can cater to various financial situations and vehicle finance needs. Our partnerships allow us to offer competitive rates and terms to suit a wide array of customers.
A secured loan is one that is protected by an asset that is used as security to get the loan. This means that if you default on the loan, the lender can take possession of the asset (such as your house or car) to recover the outstanding debt. Because of this security, lenders can typically offer more competitive interest rates and terms on secured loans.
An unsecured loan doesn’t require any asset as security, and if you do miss payments there is no risk of your asset being repossessed. However, some fees and charges may apply if you miss payments, which could also impact your credit score. Unsecured loans often have higher interest rates due to the increased risk to the lender.
With both secured and unsecured loans, some additional fees and charges may apply if you miss payments or default on your loan, which could also impact your credit score.
Your interest rate will be personalised based on your overall credit profile and financial situation. We offer fixed term interest rates for the life of your loan, ensuring your repayments remain consistent throughout the loan term, the actual terms will be outlined in your contract.
The fee structure is transparent and will be clearly outlined in your loan offer from our finance partner. Fees may include establishment fees and account maintenance fees. We'll provide a comprehensive breakdown of all applicable fees before you commit to a loan.
Yes, you're welcome to apply with us even if you've been declined elsewhere. We work with multiple lenders and specialise in providing finding solutions for a variety of financial situations.
We can connect you to lenders offering loans from $3,000 - $100,000. The amount you can borrow depends on your individual circumstances. Our lending partners will assess your income, expenses, and credit history to determine the most suitable loan amount for your situation.
A personal loan allows you to borrow money for a variety of reasons, which you then repay over time with interest. You can choose to make weekly, fortnightly, or monthly repayment over the term of the loan, which is a period of between 1 to 5 years. If you have a secured loan, our lending partners will use the asset as security for the loan, until the loan is paid in full.
Loans are available for terms ranging from 1 to 5 years. You can select a term that best suits your financial situation and preferences.
Loans can be used for almost any new or used vehicle. Whether you're looking for a compact city car or a robust utility vehicle, we can assist you. Please note that we don't currently offer loans for classic or specialist vehicles.
You're eligible to apply if you're over 18, a New Zealand citizen, permanent resident, or valid visa holder, and have a regular income. Our lending partners will need to verify that you can comfortably manage your loan repayments.
Certainly. We understand that many New Zealanders are self-employed or run their own businesses. As long as you can demonstrate your income and ability to repay the loan, our lending partners are happy to consider your application.
Welcome to New Zealand. Being new to the country doesn't automatically disqualify you from obtaining finance. We have options for new and temporary arrivals. We'd be happy to discuss your specific situation and explore available options.
Yes. We're here to help you start your journey on the road safely and responsibly. You can apply for finance with a learner's licence, provided you're over 18 years old.
To begin, simply complete our online application form. We'll ask for basic information about you and the loan you're interested in. We'll then work with our lending partners to conduct all necessary checks. This includes asking you to complete biometric identification (Using your drivers license or passport). We request access to your bank statements, so that we can analyse them (don’t worry this process is secure. If you do not want to give us access to your bank statements, we will accept the last three months of bank statements in PDF format). We will also obtain your credit history from a credit bureau. Once we have assessed all this information, we will work with our lending partners to provide you with a decision.
Checking your eligibility with us won't affect your credit score. We perform a 'soft' enquiry that doesn't leave a mark on your credit report. Your score will only be impacted if you decide to accept a loan offer
You can receive a decision in minutes, and once everything is finalised, our lending partners can often release the funds in a matter of hours. The more information you provide upfront, the quicker we can process your application.
Interest rates are determined based on your individual financial situation, credit history, and the specifics of the loan. We offer personalised rates, through our lending partners, that reflect your unique circumstances. Once we've assessed your application and received feedback from your matched finance partner, we'll provide you with a clear breakdown of your interest rate and loan terms.
There can be various reasons for a declined application, including credit history, your income and/or your current financial commitments. If your application is declined, we'll provide you with a general explanation. We encourage you to review your credit report and financial situation, and we're happy to discuss how you might improve your chances for future applications.
Access to your bank statements allows us to verify your income and assess your financial situation accurately. This helps us make a fair and comprehensive assessment of your loan application and ensures we can offer you the most suitable loan terms.
If you wish to cancel your application at any stage of the process, please contact our customer service team immediately. We'll ensure your application is withdrawn from our system.
Yes, you can add a co-borrower to your application. Please inform us as early as possible in the application process if you wish to do so. Both borrowers will need to provide their personal and financial information and will be jointly responsible for the loan.
We take your privacy and security very seriously. We use bank-grade encryption and security measures to protect your information. Our bank statement analysis is conducted through Illion,a reputable financial data company. We only access the information necessary for your loan application and do not store your bank login details or retain access.
We conduct all checks upfront, which means our lending partners can often approve loans very quickly, sometimes within minutes. Once you've provided all the necessary information and we've completed our checks, we'll respond promptly with a decision.
Identity verification is a legal requirement that helps protect both you and us from identity fraud. Our biometric identification check is designed to be quick and efficient, while ensuring compliance with all relevant regulations. All you will need to complete biometric identification is a mobile phone with a camera and your identification (either a valid driver’s license or passport).
After you've submitted your application, we'll review it promptly. If everything is in order, we'll match you to a lending partner with suitable loan options. If we require any additional information, we'll contact you. Once you've selected an option, we'll finalise the paperwork and you can then proceed with your vehicle purchase.
We understand that circumstances can change, and we're happy to accommodate your needs where possible. If you need to adjust your payment date, please contact us via phone or email.
You can pay off your loan in full at any time by contacting us for a final payout figure. We'll work with your lender to calculate any interest up to your desired repayment date and provide you with the total amount. Once you transfer the funds, your loan will be closed.
Please refer to your loan contract, which outlines any fees required for making additional payments.
We understand that unexpected situations can arise. If you anticipate missing a payment, please contact us as soon as possible. We can work with your lender on a plan to help you get back on track without unnecessary complications.
Yes, our lending partners offer flexible repayment schedules. You can choose weekly, fortnightly, or monthly payments, whichever best suits your budget and preferences.
We will provide you with your loan contract during the application process. If you have any difficulty locating it, please contact us for assistance.
It's important to keep your details current to ensure you receive all your important loan information. To update your address please contact us directly.
Yes, our lending partners offer refinancing options. If your circumstances have changed or you've found more favourable terms, we're happy to explore refinancing possibilities with you. Please contact us to discuss your options.
If you're facing financial difficulties, please contact us as soon as possible. We're here to support you and can often find ways to alleviate financial pressure.
To apply for hardship assistance, please get in touch with our team. We'll guide you through the process, ask for relevant information about your situation, and work with you and your lending partner to find an appropriate solution.
If you need assistance with your payments, please contact us by phone or email to explain your situation. Our lending partners have various options available, such as payment holidays or adjusting your repayment schedule. The earlier you inform us, the more options we'll have to assist you.
If your circumstances change and you find it difficult to meet your loan obligations, please contact us immediately. Our lending partners can discuss your situation and explore options to help you manage your loan, such as restructuring your payments or considering hardship arrangements.